Your Rights and Responsibilities

As someone seeking our help, you have the right to:

  • Be listened to
  • Be treated with respect
  • Feel safe
  • Confidentiality
  • Ask to see anything that is recorded
  • Stop or leave a session at any time
  • Ask to change social workers or counsellors at any time.


What we ask of you is to:

  • Keep your scheduled appointment times
  • Contact us ASAP if you need to cancel or reschedule a session
  • As much as possible, be up front with us about what is going on for you.


More detailed information regarding your rights and responsibilities, and our complaints process, are displayed in the Social Workers' office.