Your Rights and Responsibilities


As the Centre is a safe place for women to visit, while here, we ask that all visitors observe and adhere to the following;

Be respectful and kind to all users of the Centre

Speak to staff if you feel you uncomfortable about any behaviour

Not to arrive at the Centre intoxicated or bring any alcohol with you
No physical or verbal aggression will be tolerated.
 
As someone seeking our help, you have the right to:

Be listened to
Be treated with respect
Feel safe
Confidentiality
Ask to see anything that is recorded in relation to you personally
Stop or leave a session at any time
Ask to change Social Workers or Counsellors at any time.
 
What we ask of you is to:
Keep your scheduled appointments
Contact us ASAP if you need to cancel or reschedule an appointment
Try to be up front with us about what is going on for you so we can help you as best we can.
 
More detailed information regarding your rights and responsibilities, and our complaints process are
displayed in the Social Workers' office.